For Visitors | Advocate Sherman Hospital | Elgin, IL (2024)

Family and friends brighten your day and can help speed your recovery. During your hospitalization, our goal is to provide a healing environment and promote a positive experience for our patients and their visitors.

Please ask your nurse about the special visiting hours for Intensive Care, Cardiac Care, Mother/Baby, Labor and Delivery, Special Care Nursery and Pediatrics Units.

Call 847-742-9800 to reach a patient staying with us.

(If a patient has requested to not be listed in our patient directory, we will not be able to provide any information.)

Visitors' guidelines

In keeping with our patient centered philosophy, we value the importance of family members and friends in the healing process for our patients. We welcome an open visiting policy for family and friends. To assist our patients in getting the rest they need and to ensure the safety of our patients, please assist us with following our guidelines:

• Family, friends, and children accompanied by an adult are welcome.
• Accommodations are available for overnight visiting, depending on the condition of the patient.
• Visiting may be limited at the discretion of the health care team based on the patient's condition.
• Children under the age of 12 shall not be left unattended at any time while in the hospital and must be under the direct supervision of a responsible adult to assure a safe environment for the child and patient.
• Quiet time begins at 8 p.m. Please keep conversations quiet and TV volumes down. The primary concern of each caregiver is the condition of the patient. Please understand that patients need as much rest and quiet as possible. Thank you for your cooperation.
• For the safety of our patients, visitors who have a respiratory illness and/or fever are encouraged to not visit. If a visit is essential to the well-being of our patient, the visitor should ask for a mask and gown. Wear the mask to cover your mouth and nose, and wash your hands before and after touching the patient and the patient's environment (bedrail, phone, remote, etc.) to prevent the spread of infection.
• To prevent transmission of germs, children should never be allowed to sit or lie down on the floor or on patient beds. Additionally, children who have recently been ill with, or exposed to, a communicable disease (such as meningitis, strep throat, chicken pox, etc.) will be excluded from patient visitation.
• We understand some of our patients have special likes and dislikes regarding food. Food may be brought into the hospital for patient consumption with the consent and order from the patient's physician.
• Only the nurse or the physician is authorized to administer medication to the patient. Special circ*mstances will require a physician's order.
• We strive to provide all patients and visitors with a clean and pleasing environment. To allow our housekeeping personnel the ability to keep the patient's room as sanitary as possible, visitors may be asked to step out of the room during cleaning times. We realize this may be an inconvenience; however, we suggest that visitors tour the hospital grounds or visit Sherman Perk, located in our Gift Shop, or the Café during this time.
• To benefit all patients, visitors, and personnel, we request that all visitors conduct themselves in a polite and courteous manner. Any visitor who exhibits threatening behavior or uses abusive or profane language will be asked to leave the hospital.

Advocate Sherman Hospital Food and Nutrition is pleased to welcome visitors to the Lake Level Café, located in the lower level of the hospital, and The Perk, located in the main entrance lobby.

Our Lake Level Café is open:

• Monday - Friday: 6:30 a.m. - 2 p.m.

The Perk coffee shop offers Starbucks® Coffee, drinks and a variety of hot and cold sandwiches, soups and desserts. It is open:

• Monday – Friday: 6:30 a.m. – midnight
• Saturday and Sunday: 6:30 a.m. – 6 p.m.

Guest Trays are available from 6:30 a.m. – 6:30 p.m. for delivery to inpatient rooms. Please call 67-1155 from the patient room service line.

Parking for patients and visitors is available in the Main Entrance west parking lot. Free parking is available 24/7.

Complimentary valet parking is available at our main entrance Monday-Friday, 8 a.m. to 3:30 p.m.