Top 6,714 Reviews From Legit Netspend Buyers (2024)

Verified purchase

My friend told me about Netspend because I was trying to open a bank account and I was unable to. I didn't wanna keep cash on me all the time. I also wanted to purchase stuff online or there are certain places where they take cards, and all I had was cash. Netspend helped me out in a way that I can do more stuff with my money, and I get the alerts. They text message me every time I use my card and that's good. I like that. I also have Netspend on my wallet in my phone. I have a passcode on there, and sometimes with my thumb, it'll automatically pull up the card reader. However, I tried to use it the other day and I couldn't. I just used the card with me, but I'm gonna figure that out and try that next.

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Verified purchase

I tried to load the Netspend card a couple of times with a large amount but they wouldn't accept that. I just kept going down till I got something they would take. Also, they spelled my name wrong one time and I had trouble getting it back. Getting a response on that took me a while, but when they came through, Netspend came through with gangbusters and sent me two cards. But they straightened it out. I needed the one and it came early and to the right address. I wanted to put some money on the card because I was traveling and loaded it with my bank. I use it on the road. So, it works out well. I never had any trouble and I’d give Netspend a thumbs up. People should go for it.

We thank you for your amazing feedback and allowing us to assist you with your concerns. We enjoy reading & keep supporting us :) If you have any feedback or suggestions, you could write to us at social@netspend.com. We would love to hear from you!

Verified purchase

The customer service that I received from Netspend has been great when I can get ahold of them. My telephone, sometimes, won't do the numbers correctly because I have the same issue with them that I have with phoning in a prescription. If I use somebody else's phone, then it works fine. My only issue with Netspend is that I've got two different phone numbers for them and when I call, if my phone doesn't punch in the right numbers correctly of my card, then their customer service just says, "You're not an active customer." That was the automated part of it, and then they just hang up. There's no way to get to a live person without putting in your Netspend card number and having the computer recognize it. They also do not have a customer service email that you can just email that customer service number and get help online. But once I've gotten through to somebody when I've had an issue, then it's been resolved very quickly.

I like the automated information. Every Monday, I get a text with my balance. I like that any time I use the card, I get a text that I've used it, and those things all work very well. I have sent them two notes when I've been able to do a survey online for them after I've had issues, and I have told them those two things very clearly and that they need to do something different about that because I can't possibly be the only person who is having this issue.

I had to contact them for a refund that a hotel in Montana was trying to get to go through. The hotel is trying to refund it and the Netspend system wouldn't accept the refund. It took them about a week and a half to get it resolved because all they did was automated responses to us. They didn't have a person read it and say, "Oh, my goodness, what's going on?" I did eventually receive my complete refund. It was just for a reservation and then my plans changed. So, it wasn't a dispute. Their automatic email that would come back says, "If this is a dispute, your card is gonna be frozen." I was like, "No, do not freeze my card, just process the refund."

Thank you for your review. Enjoy reading & keep supporting us. We are sorry to hear that you are having issues with getting in contact with us. If you have any feedback or suggestions, you could write to us at social@netspend.com. You can contact us at 1-866-387-7363. We would love to hear from you!

Verified purchase

I've been with Netspend for a while and I've been through a lot of changes with them. The customer service was okay but I don't even wanna talk to them anymore. I just want to talk straight to the supervisor. That's how I roll. I get it done myself. I had a problem when I first moved over to my apartment complex. They allowed the complex to take money out of my account. I paid too much on my rent and Netspend didn't wanna give me the other part back. So, they ended up losing it or saying that they applied it to something else, which they never did. They had errors on my account that were out of this world. It didn't get back on track because what made it so bad was Netspend took it out of my account and gave it to them and then took it back out and did it again.

Hi Patricia, we are sorry that you're having issues with our customer service. Can you write to us at social@netspend.com? Kindly include a description of the issue you are facing. We will investigate immediately & solve the issue.

Verified purchase

I'm not very happy with Netspend. I got a loan through Utah Title Loan, and they put the money that I got on the card. I paid the loan off, and there was a $100 balance, which was put back on the card. It's 21 miles from where I live to where Utah Title Loan is, and we were leaving that afternoon to go on a trip with my daughter. She had a conference and I went to sit with her baby while she was in the conference. By the time I left Utah Title Loan and got home, the $100 was gone. I put in a claim against it, and Netspend came back on me saying I paid a bill with it. They said it was denied because they have the proof with my name, my phone number and my address with the bill. I said, "No, I didn't. How am I supposed to do that from 21 miles?" We just automatically got up and left.

My son-in-law said if I go to a gas station and get something or use the bathroom and I have a credit card, they skim it. I was told that's probably what happened. Somebody skimmed my card and used it for their own personal use. I don't even know the company Netspend paid the money to, and that's what's bothering me. I resubmitted the claim, and it's been over a month and a half, at least, since, but I have not heard a word back from them.

It upsets me very much, because that's $100 that I didn't even have. The kids grouched at me and said, "Well, you said you had money. We wouldn't have brought you if you didn't have any money." I said, "I did, I had $100." Netspend was good and I was very satisfied up until this last point. My son-in-law put some money on the Netspend card a couple of times. After what happened with the $100 though, we decided, if I get a loan through the title loan again after I get this last one paid off, then we'll just use it for the title loan, because we have another card that I can use.

Verified purchase

When I put money in, I get a paper receipt from where I'm adding the funds and I also get a text message because I've requested it from Netspend on the transaction. They're very up-to-date and it's like it's their money. They're just really on the ball. I got a call one day and then, an email and it was important saving statement information. Then I got a phone call to review that information but I also got an upgrade on my normal Netspend card to an All-Access card. It seemed to be better protection for me as the consumer. The only concern I have is they're constantly sending me new cards. But it's the same routing number and account number. I'm waiting for my social security to go in for a second time to this card. I've done the direct deposit and it seems to really work well.

Thank you so much for your positive review! We are thrilled to hear you had a great experience with us. If you need any assistance in the future, please reach out to us at social@netspend.com and we will be happy to assist you.

I have been with Netspend for over a decade now. Everything has been easy convenient. I like their alerts. I like when I know I spend money. However I recently had an issue with $283 being taken out of my account. Being a single mother with a spouse that recently passed a year ago I am the only Sole provider for me and my four children, When I called customer service to file the dispute I successfully did that and I successfully emailed the complaint with the dispute so I could get the money returned and be eligible for alone for my money, All the customer service agents did not care. I could barely understand what they were saying. I patiently waited.

I would be more than enough time to call a merchant who fraudulently took out money from my account, however, when I called back and explained to them that I had a bill I had to pay for daycare, and if I did not pay that my kids could not go to school and I could not go to work they told me they escalated it and I would have my money deposited by that evening at the latest latest, The morning and I did not have my money so I called customer service who was very rude. Rude, did not care about my situation. Nonchalant. Told them I needed to speak to a supervisor and of course I was very upset because I am now on the verge of losing my job because I still have no money returned. Nothing looked at and it’s been over a week. Department was told to wait till the 17th because they had procedures and 10 day limit.

I feel like this situation has been so frustrating especially being a customer for over 10 years. I cannot imagine them being in the situation and not getting a quick resolution. Hung up with still no resolution but told I have to wait and who knows how long that will be but now I will be without a job thank you net spend. This Has been a painful and exhausting experience with no resolution in sight.

We are sorry to hear about your experience and will like to assist you with your concerns. Please email us at social@netspend.com with your specific concerns and contact information so we can reach out directly to help you. Thank you.

Verified purchase

Thank you so much for your positive review! We are thrilled to hear you had a great experience with us. If you need any assistance in the future, please reach out to us at social@netspend.com and we will be happy to assist you.

Verified purchase

I've been with Netspend for six years. My issue with them is they have an All-Access card. It allows if I have an overdraft. It makes banking easier. So, I have called Netspend five times requesting one, but I have not received one. It's almost like a racist issue. I would call a certain number, I would have to go through 1000 prompts just to speak with someone, and I would have to ask them All-Access card. They don't have one. I would go through pure hell. I would have to go from one prompt to the next. I almost have to go through something like I am disputing a transaction just to get someone on the line. It's hard to speak to an actual person. Even with chat, I would end up waiting forever and get discouraged.

Verified purchase

I was going through identity problems because my identity was stolen back in 2022 and I applied for a Netspend card because I thought it would be easier for me to use since I don't have a bank account of my own. So I figured, if I just use the Netspend card, I'll be able to get my direct deposits on time and receive some income that way. But I haven't used the card at all since this occurred and I'm still been having identity issues. My current address is in the back of my driver's license and I've sent pictures of it. They kept rejecting it. I've sent my social security information and they rejected that as well.